Standard Shipping

Please see the chart in the next section. Shipping charges are calculated for ground delivery to one address within the contiguous USA. Charges are based on the original price of the item(s) in your order, before sale pricing or other discounts.

If you have any questions about shipping charges, please email info@okatel.com or call us toll-free at 1-877-223-4600.

Shipping to Multiple Addresses

To ship to more than one address, please place a separate order for each address or call us at 1-877-223-4600 for assistance.

Shipping to Hawaii or Alaska

Orders shipped to these locations will be sent via USPS or UPS. We will contact you before your order ships if additional charges will apply.

Shipping to Puerto Rico, U.S. Territories, and APO/FPO

Orders shipped to these locations will be sent via USPS. We will contact you before your order ships if additional charges will apply.

Shipping to Canada

Orders shipped to Canada will be sent via USPS Postal International. Additional charges will apply; we will contact you before your order ships with further details. Canadian customers are responsible for all applicable duties, customs, and taxes.

Shipping to Haiti/Dominican Republic

Orders from Haiti or the Dominican Republic will be available as a local pickup from our local representatives. Some charges may apply; we will contact you before your order ships with further details.

Upgraded Shipping

Shipping upgrade charges can be found on the next section. Although selecting second-day or next-day shipping will shorten transit time, it will not affect the date the item leaves our head quarter.

When to Expect Your Order

Delivery times will vary depending on your location. An estimate of an item’s ship date can be found on the item’s page and in your basket; it will take additional time for your order to arrive.

If you provide an email address with your order, we will email you to let you know when to expect your order.

Tracking Your Order

If you provide an email address in your order, we will email you to verify that the artist has created and shipped your order. This email will include a link to your tracking information.

You can also track your order in My Account.

If you have questions about delivery times or tracking your order, please email info@okatel.com or call us toll-free at 1-877-223-4600.

Credit Card Charges

Your credit card will be charged at the time your order is placed.

Sales Tax

Thanicom Inc. is required to charge sales tax on purchases shipped to select states.